Skip to main content

Team Member Shop
Help Center

Welcome to the new Team Member Shop!

  • This shop is for personal purchases only with personal credit cards. P-cards (company issued corporate credit card) should NOT be used on this site.
  • For all WFM expensed items please use the Leadership site through Coupa.
  • All apparel items and headwear you see in the Team Member Shop have been approved by WFM and can be worn or used in the stores or used for events and meetings. Some items in the Team Member Shop may not align with our Dress Code Policy, but may be purchased for personal use outside of our stores. If you have questions about an item, please reach out to your Store Leadership.
  • All items are in stock and ready to be shipped to your chosen location and ground shipping is included in the price of the item.
  • This is just the start…..please check back in for new items and an upcoming promotional merchandise collection.

Customer Service (CS)

The customer service team at Staples Promotional Products are only a phone call or email away to answer your order questions.

CS PH#: 1-800-358-9670

CS Email: wholefoodsmarket@staples.com

CS Hours of operation: M-F – 7am to 5pm CST

Getting Started…

Creating an account

We definitely recommend you create an account the first time you enter the Team Member Shop for the best user experience and to stay connected with new product and collection launches and upcoming special offers and information.

Pricing and Payment

Payment Methods

You can use any major credit card (Visa, MasterCard, Discover or American Express). Your credit card statement will reflect payment to Staples Promotional Products. P-Cards cannot be used on the Team Member Shop.

Offers and Promotions

When you create your account you will see a box with a check mark below your email. This is automatically checked for you to receive periodic emails announcing new products and special offers. It can be unchecked.

If you have a promo code, you can use it during checkout and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.

Printing Your Receipt

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.

Products

Dress code items

You will not find aprons, vests or name badges on the Team Member Shop. These items are essential for the performance of your duties and are provided by your store. There is no requirement to purchase these yourself. Please reach out to your STL or ASTL should your item be lost or damaged and you will receive a replacement.

All items offered on the Team Member Shop have been approved by WFM to be worn or used in the stores.

Dress code policy

A copy of the WFM Dress Code Policy can be found on Innerview, in the Dress Code Look Book. All items available on the Team Member Shop are approved dress code items.

Future offerings

This is just the start. Our plan is to add additional dress code items and a collection of promotional merchandise items. Be sure to sign up for periodic emails and special offers too.

Product Feedback

We love to hear your feedback. Please click on the feedback link in the banner image above and let us know your:

  • Going Well/Win,
  • Opportunity for Improvement,
  • General Question

This feedback goes directly to WFM.

Shipping and Delivery

Shipping locations

You no longer have to ship your orders to your store or office. Your personal orders can be shipped to your homes or location of your choosing.

Shipping costs

Ground Shipping is included in the item price for shipments to the 48 contiguous states. Expedited shipping is available at checkout but is an additional charge.

What are normal delivery times?

Merchandise orders will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours via the shipping method you have selected. Please check the product description page if you would like to view the estimated delivery date upon purchase.

Please note: the cut off time for orders is 2 p.m. CST. That is the latest we can receive an order and still ship same day.

How do I track my order?

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

How can I get my order faster?

We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: Expedited shipping requires additional cost.

What happens if a product is backordered?

We make every effort to ensure the products on our site are in stock. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

What if I need to change my shipping method after purchase?

Once the order is placed, call Customer Service at 1-800-358-9670.

What do I do if my order has not arrived?

Call Customer Service at 1-800-358-9670.

Can I have my order shipped to multiple addresses?

If you need your order shipped to multiple addresses, call us at 1-800-358-9670 or e–mail us at wholefoodsmarket@staples.com when placing your order to specify multiple shipping addresses.

Can I ship to an APO address?

All shipments to APO, FPO, DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing, and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you've been quoted during the checkout process.

Can I ship to an international address?

  • This site supports orders being shipped to addresses in the United States.
  • Apparel items marked as imported are not available for shipment into Canada and most European countries.
  • For Canadian restrictions and availability to all other countries outside of the Continental USA, please e–mail our Customer Service Department: wholefoodsmarket@staples.com or call our international customer assistance number: 1-800-358-9670.

International Customs/Duties/VAT:

All customs, duties and value-added taxes are the recipient's responsibility and are due at time of delivery. These charges are in addition to the purchase total from this store.

International Returns:

Except for defects in product or workmanship, all International sales are final. Any returns require a return authorization number. Email our Customer Service department at wholefoodsmarket@staples.com for a return number.

Orders and Returns

Where can I find product sizing guides?

Due to the variety of brands and styles we carry, we've provided brand-specific size charts for select product pages. If you're having trouble finding a specific size, please contact our Customer Service team at wholefoodsmarket@staples.com, and a representative will be happy to help you.

How do I check the status of my order?

After you place an order and it's been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, shipping address, order number and other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your order status and details through your ‘My Account’ portal in ‘Order History’.

What if I need to change my order?

Once the order is placed, call Customer Service at 1-800-358-9670.

How can I access my past orders or invoices?

You can access past orders and invoices by clicking on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders.

How can I check item availability?

If an item is out of stock, there will be a notice on the product page notifying you that the current in-stock quantity is zero, as well as the date the item will be restocked.

What is your return policy?

In-stock: Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service team is available at 1-800-358-9670 between the hours of 7 a.m. and 5 p.m. CST.

Custom Orders: We are unable to accept returns or process exchanges on custom, made-to-order products. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will replace your order or issue a refund.

Due to shipping restrictions, we cannot accept returns on the following: hand sanitizers (and similar items with alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc.

How do I return an item?

To return an in-stock item, contact Customer Service at 1-800-358-9670 to obtain a Return Form. Fill out this form and carefully repack the merchandise with the form in the original carton within 90 days of purchase.

What if my item arrives damaged or defective?

Call Customer Service at 1-800-358-9670. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

What if I received missing or wrong item(s)?

Call Customer Service at 1-800-358-9670.

When will my refund be received after returning an item?

Call Customer Service at 1-800-358-9670 for more information.

How can I track my return?

Call Customer Service at 1-800-358-9670 for more information.

California Proposition 65 and Tariffs

California Proposition 65

Attention California Residents: California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you’re concerned about product safety, and we take all necessary steps to comply with all applicable safety and health requirements.

We provide a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

Notice Regarding Tariffs

Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.